Frequently Asked Questions

Yes, 100% free! You can create an account, build your entire website using our drag-and-drop builder, add all your products, customize everything to your liking, and download the complete website files - all without paying anything. There are no hidden fees, no credit card required, and no time limits on the free plan.

Just an email address! Sign up takes less than 30 seconds. You don't need any technical skills, coding knowledge, or design experience. Our drag-and-drop builder is designed to be intuitive for everyone. If you can use email, you can build a website with us.

Most users build a complete, professional-looking shop in under an hour! Start with one of our templates, customize the colors and fonts, add your products and images, and you're done. Some power users have gone from sign-up to live website in just 15 minutes.

Absolutely not! Our visual drag-and-drop builder means you never have to touch a line of code. Everything is point-and-click. Add blocks, customize styles, upload images, edit text - it's all visual and intuitive. What you see is what you get.

We offer dozens of professionally designed templates across multiple categories: Fashion, Electronics, Beauty, Home & Living, Food & Beverage, Jewellery, Art, Sports, Pets, and more. All templates are mobile-responsive and fully customizable. New templates are added regularly!

Absolutely! Every template is fully customizable. Change colors, fonts, layouts, images, and text. Add or remove sections. Rearrange blocks. Upload your logo. The templates are just starting points - you have complete creative control to make your site unique.

We integrate seamlessly with RomanCart, a trusted e-commerce payment processor. Simply add your RomanCart Store ID, and all "Add to Cart" buttons will work automatically. RomanCart handles the shopping cart, checkout, and payment processing for you.

Yes! Every website you create is automatically responsive and looks great on all devices - phones, tablets, laptops, and desktops. You can preview how your site looks on different screen sizes right in the builder.

Yes! Since you download your website files and host them yourself, you can use any domain name you own. Simply upload your files to your hosting provider and point your domain to them. We don't restrict what domain you use.

On the free plan, exported sites include a small "Made with FreeShopWebsite.com" link at the bottom. Upgraded accounts get completely brand-free exports with no attribution required.

No, we don't do hosting - and that's by design! We believe you should have complete control over where your website lives. You download your website as HTML files and upload them to any web hosting provider you choose. This gives you freedom, flexibility, and no lock-in.

Anywhere! Your downloaded files are standard HTML, CSS, and JavaScript - they work on any web host. Popular options include: shared hosting (from £3/month), cloud platforms like Netlify or Vercel (free tiers available), or your existing hosting provider if you have one.

You get a complete, ready-to-upload website package: HTML files for each page, CSS stylesheets, JavaScript files, all your uploaded images, and a helpful README file. Just upload the whole folder to your hosting and you're live!

The downloaded files are standard HTML and CSS, so yes - if you have coding skills, you can edit them directly. However, if you make manual changes to the downloaded files, you won't be able to re-import them back into our builder.

Both plans give you full access to the website builder, all templates, all features, and unlimited downloads. The key differences:

Free: Create unlimited sites with a 10-day editing window per site. After 10 days, sites are locked (download only). Sites deleted after 90 days.

Cloud Storage (£20/year): Edit your sites forever with no time limit. Sites are kept permanently. Includes automatic backups and priority support.

Running servers, storing data, and maintaining backups costs money. Rather than force everyone to pay (or show annoying ads), we made the builder completely free and offer optional cloud storage for those who want the convenience. This way, everyone can create a website, and those who want ongoing editing capabilities can support our continued development.

The free plan lets you create unlimited websites! Each site has a 10-day editing window from when you create it. After 10 days, the site becomes locked (you can still download it, but can't make changes). Sites on free accounts are deleted after 90 days. Upgrade anytime to remove these limits and keep your sites forever.

After 10 days, your site becomes locked - you can view and download it, but can't make edits. Sites are deleted after 90 days on free accounts. You can always download your website files before this happens! If you upgrade at any time, your sites become editable again and are kept permanently.

Yes! There are no long-term contracts. Cancel your Cloud Storage subscription anytime - you'll continue to have access until the end of your paid period. You can always download your website files before cancelling.

There's no limit! Add as many products as you need - whether that's 10 or 10,000. Each product can have images, descriptions, prices, and more. The only practical limit is your hosting storage space.

RomanCart is a trusted e-commerce solution that handles shopping carts, checkout, and payment processing. When customers click "Add to Cart" on your site, RomanCart manages everything - from the cart to secure payment collection. They've been helping online sellers since 2004.

Yes, to accept payments through your shop, you'll need a RomanCart account (which has its own pricing). However, you can build your entire website and preview everything before setting up RomanCart. You can also use the website for display/catalogue purposes without payment processing.

Our built-in integration is with RomanCart, which works seamlessly with our "Add to Cart" buttons. However, since you download the HTML files, technically you could modify them to work with other payment systems if you have the technical knowledge to do so.

We offer several support options: this FAQ section, our help documentation, and email support. Cloud Storage subscribers get priority email support with faster response times. We're always working to make the builder more intuitive so you won't need help!

Currently, we focus on providing the tools for you to build your own website. Our templates and builder are designed to make professional results achievable for everyone. If you need custom design work, we recommend hiring a freelance designer who can work with our exported files.